Privacy Policy

Introduction

Welcome to https://premarital-counseling-online.couplesresilience.com (hereafter referred to as “we,” “us,” or “the Company”). We are dedicated to providing an excellent online counseling experience while upholding the highest standards of data privacy and security. This Privacy Policy outlines our practices regarding the collection, usage, and protection of personal information in compliance with various international privacy laws and regulations, including:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s General Data Protection Law (LGPD)
California Consumer Privacy Act (CCPA/CPRA), USA
Colorado Privacy Act (CPA), USA
Utah Consumer Sales and Privacy Act (UCPA), USA
Connecticut Total Data Protection Act (CTDPA), USA
Virginia Consumer Data Protection Act (VCDPA), USA
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our official website at https://premarital-counseling-online.couplesresilience.com.
Any mobile applications or services offered by us with direct links to this Privacy Policy.
Interactions between our users and our team through various communication channels, such as email, phone, or text messages.
Third-party platforms or services accessed through links on our website, which have their own privacy policies governing user data.

Processing Activities

This policy describes the types of personal data we process and the reasons for doing so:

User Account Management: We collect information when you create an account with us, including your name, contact details, and login credentials.
Payment and Financial Details: For subscription plans or purchases, we securely store payment information like card numbers and billing addresses.
Purchase History: We maintain records of products or services accessed through our platform.
Device Identifiers: Unique identifiers from your mobile device or browser help us deliver personalized content and analyze user behavior.
Location Data: With your consent, we may collect information about your location to provide relevant services.
Feedback and Reviews: We value your input and may collect feedback, ratings, and reviews to improve our offerings.
Social Media Information: If you choose to log in via social media accounts, we may access certain personal data from those platforms.
Product Interactions: Details about the products or services you view, search for, or purchase are tracked for analytics and personalization.

Personal Data Collection Methods

We obtain your personal information through various means:

Direct User Input: You provide much of the data when creating an account, filling out forms, or making purchases.
Automated Technologies: Cookies, web beacons, and similar technologies help us collect data like browser type, device type, and usage patterns.
Third-Party Providers: Some personal data may be shared with us by third parties, such as payment processors or analytics services, who operate under their own privacy policies.

Cookies and Similar Technologies

We use cookies to enhance your experience on our platform:

Strictly Necessary Cookies: These ensure basic functions like login and navigation work correctly.
Preference Cookies: They remember settings you’ve chosen for a personalized experience.
Analytics Cookies: Used by analytics services to understand user behavior, provide insights, and measure the effectiveness of our website.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy preferences.

Data Retention and Deletion

We retain personal data for various periods, as required by law or for legitimate business purposes:

Account Information: We keep user accounts active until the account holder requests deletion or until the account is terminated due to inactivity.
Payment Details: Financial transaction records are stored securely for an extended period, in compliance with financial regulations.
Purchase History: We may retain purchase records for billing, fraud prevention, and analytics purposes.
Analytics Data: Aggregated analytics data is typically kept for a limited time to improve our services continuously.

Personal data will be deleted or anonymized when it is no longer needed for the purposes described in this policy.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding your personal information:

Access to Data: You can request access to the personal data we hold about you and its use.
Rectification: You have the right to correct inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): In certain circumstances, you can ask for the deletion of your data.
Restriction: You may limit the processing of your data under specific conditions.
Data Portability: We will provide your data in a structured, commonly used format upon request.
Objection: You can object to the processing of your data for direct marketing or other purposes.
Non-Discrimination: No adverse decisions should be made solely based on automated processing of personal data.

To exercise these rights or if you have any data privacy concerns, please reach out to our privacy team at contact@premarital-counseling-online.couplesresilience.com or write to us at the provided address in the Contact section below.

Changes to Privacy Policy

We reserve the right to update this policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any privacy-related inquiries, feedback, or requests:

Email: contact@premarital-counseling-online.couplesresilience.com
Address: [Privacy Team Contact Address]

We are committed to handling your personal data with the utmost care and transparency. Thank you for choosing our services.